Here we are dipping into the generic PhoneTrain Collections Skills package and will see a small part of Skill Station 4, Control where we have already established the need to control a call but we are starting to realise that
it may be slightly more complicated than it first appears. You will hear a typical segment of conversation and experience part of the discovery and analysis process, which is encouraged throughout the package.
We will start by hearing Penny introduce the conversation.

For a more detailed demonstration or to discuss the benefits of the generic and customised Customer Service Skills and Collections Skills packages contact TrainTalk by clicking on Contact Us